U.S & International Shipping Methods
We offer cost effective shipping options using the United States Postal Service. Please note that shipping duration (business days) are average estimates from the United States Postal Service.
Our time to process and ship your order, excluding USPS Holidays: 1-2 business days.
U.S First Class Mail (3-5 days)
$1.50 flat rate w/ tracking Limited Time Promotion. Regularly $3.50.
U.S Priority Mail (2-3 days)
$6.50 flat rate w/ tracking
U.S Express Mail (1-2 days)
$23 flat rate w/ tracking
$8.00 flat rate w/ tracking*
$14.00 flat rate w/ tracking*
International Shipping Transit Times:
On average, we have experienced the following speeds in terms of business days: Canada - 5 to 10 days and Other International - 5 to 15 days.
Note that national holidays (US and foreign), inclement weather, and other unforeseen delays within the US or foreign postal service may impact shipping speed. When an order does not arrive within 15 business days, we will monitor it and issue a replacement or refund (your choice) if the package does not arrive within 20 business days since being scanned into USPS’s system.
Australia, Austria, Belgium, Brazil, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain and Northern Ireland, Greece, Hungary, Iceland, Indonesia, Israel, Italy, Japan, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Saudi Arabia, Serbia, Singapore, Slovak Republic (Slovakia), Slovenia, Spain, Switzerland, Thailand, Turkey
*Additional countries may be added quarterly.
International Duty and Custom Charges (Import Fees):
Orders that are designated for shipment to countries outside of the U.S. may be subject to taxes, customs duties, and/or other processing fees levied by the destination country (or referred to in short as “Import Fees”). The Recipient or Purchaser of the shipment/order is the importer on record in the destination country and is responsible for any import fees due. Dermastone.com is not responsible in full or in part for any import fees calculated by foreign governments or foreign postal authority. Any returned shipments due to non-payment of Import Fees are eligible for a refund, minus original shipping costs paid by the Purchaser, once the item has reached our office in unused condition. By making a purchase from Dermastone.com, all international buyers agree to the terms stated above.
Shopping Policy & Exchanges
Customers are responsible for ensuring that the shipping address provided is correct and assumes all responsibilities for loss or returned packages due to incorrect or insufficient shipping address. Contact us immediately after receiving an Order Confirmation email if your shipping address needs to be corrected.
As this is a personal care product, all sales are final once the product has been used or the outer plastic retail packaging as been opened or tampered with. However, if you received a product that was damaged during transit, please contact Customer Service so that we can issue a replacement.
If you are unable to track your package or if your package has gone missing, please contact Customer Service.
Customer Service email: firstname.lastname@example.org
If postal tracking shows the package as being as being Delivered and the address provided in the order matches the shipping label issued, we are no longer responsible for this order.
United States Postal Service 2019 Holidays
All orders purchased on the following dates will ship within the next 1-2 business days. Please note that any delays in your order may be caused by a postal service holiday.
Thursday, November 22 Thanksgiving Day
Tuesday, December 25 Christmas Day
Tuesday, January 1 New Year’s Day
Monday, January 21 Martin Luther King Jr. birthday
Monday, February 18 Washington’s Birthday (observed)
Monday, May 27 Memorial Day
Thursday, July 4 Independence Day
Monday, September 2 Labor Day
Monday, October 14 Columbus Day
Monday, November 11 Veterans Day (observed)
Thursday, November 28 Thanksgiving Day
Wednesday, December 25 Christmas Day